Cyndee,  I certainly wouldn't feel bad that you missed the opportunity to work with that miserable buyer.  Typically those are the ones that have no loyalty anyway.  BTW.... How could the other agent arrange a showing on your listing so quickly?   Sounds like the agent was stretching the truth to this potential buyer unless it was a Log & Go listing...

Dan - thanks for your comments - The house warming was for a famiy that recently bought a new home. The sign call was on a different house we do have listed for sale. Sorry I wasn't clearer. For a minute I felt bad and then I realized that you're probably right - imagine working through a transaction with someone like that - no thank you!  

Gorgeous lay-out to this post Cyndee, absolutely fantastic!!! Will you stage my posts, lol:-)?

Cyndee... You were perfectly clear and I understood the sign call was a different house.  What I don't understand is how some other agent can confirm to show your listing without talking to you or someone at your office. I'm also making the assumption that your office is not open at 8:00am on Sunday to set up appointments for you. 

Dan - Exactly - Another Real Estate Agent couldn't know anything about the home except what's in the MLS at 8am in the morning - most things here don't go live before 9am.

And by the way after all that urgency- they didn't call to see it all day and while there's a lot of real estate on the market this is a unique waterfront piece of land so it's not like there are lots of others like it in it's price range.   

Jason - Thank you for the compliment - those are all pictures I took at the party - obviously I had to test the pool too to get the underwater shot (LOL) - I threatened Leah within an inch of her life if she took my picture though (LOL)

I'm glad you enjoyed it and as sweet as you are - you got it (I've got a weakness for nice people :-)) 

Hi, Cyndee. Glad you and your family were able to share their Celebration! That's always fun.

Don't worry about your missed Mis-Opportunity. It sounds like that was your gain.

Sharon - It's good to hear someone with your experience feels the same way. It was a great time and everyone had a ball. Thanks.

Cyndee,  it is probably a blessing that he found someone else.  Imagine getting that call several times a week when he thinks he found THE house.  You deserve your time off and normal people understand that.  The fact that you were with a client celebrating!!!!!  Speaks loudly.

Yes, I choose my clients as much as they choose me.

Cyndee - Mr. Personality will probably stand up "the other agent" anyhow...NO SWEAT!!  You were still sweet dreamin' it from last night's shin-dig!!  How awesome to be invited to their HOUSE WARMING so they could show off you/Jack and Leah to their friends and family!!  Excellent way to meet more advocates for Clearwater, FL for business at a future time!  Congratulations all the way around!!

PS...Last night you gained everything!!  This morning...you missed nothing as well as extra Zzzzz's as Mr. Personality harassed someone else on a Sunday morning!  I know had it been an emergency...you would've been there in a heartbeat! 

PSS...I love even more that Sean and Alex were able to enjoy your CELEBRATION with "past clients" that are now lifetime friends!!  The pictures say it all...

Hi Cyndee,

I love your post! Your boys are so cute, did you use an under water camera...? I wouldn't feel bad about the "missed opportunity" sounds like it may have been a nightmare anyway. Congratulations on your "celebration" looks like you all had a good time! :)

Cyndee, I can't believe those calls. How awful, you didn't want to work with someone like that,who has no repect for you.

Oh, I had better watch Leah's blog for a few days and see if she snapped a shot when you weren't looking!  It sounds like these buyers are just exactly the kind of buyers that you need...not the other guy...

Next!

Cyndee another great celebration in Clearwater! When I was first starting out I had a buyer who would call me and shout out an address and expect me to have a price in under a minute. Once I was looking in the MLS by number only - street name only no luck. She then yelled "Ashley if you want to be my agent you have to do better than this". Turns out she was reading not only the street name wrong but the numbers as well. I ditched her fast after that call.

On a side note I am so glad to see two happy boys swimming! One who is now not afraid of the water.

That guys was definitely not worth your time.  We choose our clients as much as they choose us....without a doubt.  I loved your message by the way, It would have put a smile on my face for sure if I was calling you that day.

It just amazes me that some people think they are indispensable....where is the respect?

Stephanie - I agree - it's sad to say but some people think real estate ageents are just order takers (yep read it both ways) - we are consultants and advocates and ironically for the same money in the end someone like that is selling THEMSELVES short acting adversarial -

H-E-L-L-O - I'm on your side Mr. Buyer - I'm not the enemy :-)

Susie - As usual - you are so SMART!!!  It's the reason we explain to people that the purpose of our business is referrals and being referrable means doing a fabulous job helping our clients achieve their goals -

Experience shows that both the product (buying or selling for best total value) and the whole experience have to be outstanding for people to be comfortable referring you - that's our purpose every day!    

You're right - I'm still glowing as I think about the evening!

Many of you have supported us on Sean's quest to master swimming! Thought I'd share this video of Sean swimming since I couldn't get them to work the other day.

New Video of Sean swimming! :-) 

Suzanne - My original Canon Digital camera has a underwater case - click on the comment above and see the underwater video it takes - sound and all - don't ask me how! Isn't it great - thanks for coming.  

Missy - you know we truly care about what's best for our clients and will even tell them not to buy a home if it's not in their best interest - we negotiate like it's our own money and so for me I do expect respect at a minimum.

We are blessed, even in this market to stay busy working with people who like our style and that's the good news plus it makes the hard work enjoyable because you know  people appreciate what you're doing for them.     

Joanne - We better NOT be seeing any pictures -

 I got into a bathing suit and we made a deal -

"what happens when I'm wearing a bathing suit stays off camera" (LOL) ok

Here's the only approved picture - Alex took it underwater of me and Sean but my eyes were closed - :-)

  

Ashley - Ok - you've got me topped because at least I didn't have to have a conversation with this person like you did!

Sean didn't get out of the pool for hours on end - he's officially sprouted gills (LOL) - Did you watch the video above in the comments?    

Ines - Thank you - Interestingly enough - clients that appreciate our client focused approach to real estate also appreciate that we have a family life and that we give whoever we're with, client or family, our undivided attention which means they will also have that when we're with them. 

They also feel comfortable knowing that we are accessible and respond when we say we will - those that don't usually arent' a good fit for us and that works out well too.    

Wow, and I thought the buyers that absolutely had to see a home on Thanksgiving were inconsiderate. Calling at 7:30 on a Sunday morning is awful! Sounds like he is a control freak.

Congrats on your GOOD clients!

Cyndee that is such a cute video! He looks like a little fish. Glad you all had fun celebrating with your happy homeowners.

Cyndee, you are WAY better off not having this guy as a client.  I would be tempted to call him back and tell him where to shove it.  ERRRR!!!!!!!!!

I'm with you....I'd rather not have a nasty client....and a sane mind...that one would have frazzled me throughout I believe.

Cyndee,

I love your client celebrations.  Connecting with your Largo buyer closely enough to be invited to his housewarming party says a lot for you as an agent.  Missing Mr. Miserable helped you build more of a relationship with your buyer who will probably refer you to his friends in the future.  I am learning that building relationships is key in this business.

Cyndee- Thanks for sharing your celebration with us.  These are the little things that mark  our job rewarding.  I also like the idea of changing messages, as a caller I would have appreciated your honesty.  Your messaged weeded out a potential client who might have been a nightmare.  Glad you took the attitude that there is no reason bad behavior by potential is acceptable.

Cyndee,

What a great story about your buyers and the housewarming party, I smell a referral along with the Bbq sauce, you deserve it.  In regards to the phone call I would not loose my time thinking about it at all.  Have a great Monday!

Elaine - we are so accomodating and meet most request - the key is working with people that "want to work with us"! I guess I should be thankful for voicemail as someone said it caused him to move on.     

Ashley - isn't the progress amazing!!! :-)

Chris - why don't you tell me how you really feel (LOL) - I'm just happy some other realtor will get the "pleasure" of working with him.

Sally - Someone once told me that "even if you could help someone that is ugly and unpleasant - would you be doing yourself a service since they will probably refer you to other people like themselves" - yeesh - Please don't send me more nasty, ugly people! That's when doing a good job comes back to haunt you!! 

Rita - thank you for your kind words - we believe it is about relationships too - if definitely makes all the hard work enjoyable knowing you're doing it for people you really care about.  The Celebrations are  lots of fun - you'll have to give em a try!

Jennifer - I have gotten great feedback from clients regarding my phone message - let me know if you try it what kind of response you get. Thanks for stopping by! :-) 

Carmen - the homeowner works for Professional Baseball and actually asked for lots more cards - he said he is happy to pass our name on to all the people involved in Tampa Bay baseball (major and minor league) knowing we will take great care of them - I have to admit that made my day!!

Cyndee, I have a daily voice mail very similar to yours (BRO) and people who want to work with me respect it and leave messages. If they don't like it well, then we were better of not working with each other. I love client celebrations. Your boys probably had the most fun.

Cyndee some people are just foolish. Expecting a REALTOR(R) to answer the phone or call back on a Sunday morning is just plain rude. Sounds like a sign call who then found out it was out his price range anyway when he spoke to the other agent. I don't show sign calls ever unless they schedule for the next  day. I just won't do a spur of the moment appointment. Never have and never will. If they can't wait 24 hours then they are not interested. 

First off...love the post!  Thanks for the love ;)  It was such a great party and I appreciate there were no "unauthorized" photgraphs posted..teehee!

Second...this guy is a shmuck!  You and Jack are the hardest working REALTORS out there.  He is a (bad word) and he doesn't even deserve to work with someone of your caliber.  That goodness you received both of his jack (bad word) messages before you had the opporunity to call him back and had to waste an ounce of time with someone so ignorant. 

(Rant complete). 

 xoxo

Cyndee,

Real time voice mail has been a huge part of my customer service. As you said, most absolutely love it. And if they don't that's o.k. with me. Find someone else to work with, be my guest. I can honestly say I am not a 24/7 Realtor. As a fellow BRO person, I work with those who know me, like me and trust me.

I think it's lucky for you this this jerk called so early. otherwise you may have been stuck with him for a while. If he acts like this in the intital call I can't imagine things would get better...NEXT.

 

Cyndee - Thankfully he moved on and oh man do I feel for the agent who has hime now. Glad you git to enjoy the day with your clients!

Cyndee- I rated this post a 5. Everyone should read this. You must choose who you work with. They do not choose you. I do not work on Sundays and everyone knows that. I do post and comment though, how can I stay away from all you wonderful people who I can call my friends now? If he is rude like that, you don't want him anyways. Like you said, life is too short to have nasty people in your life. I am so happy that you had a celebration with your new buyers. That is great. That is what it is all about. Relationships for life. Katerina

Cyndee... Great post!  Choosing who you work with is very important.  Work with someone who respects your time and you, not someone who is rude and nasty! 

What a jerk!  You clearly are too good for this kind of buyer.  Any nice person would have been touched by your wonderfull message and realized they were waiting for a wonderful agent!

CYNDEE:  This post was awesome.  Good for you for celebrating with those clients that you really like.  I'll bet that they refer much more business to you over time than the 2 angry callers, who may very well just be annoying tire-kickers.  In this day and age, with homes sitting on the market, you have to really want to work with a seller to make it work.  Otherwise, it's not worth the expense.  With regard to buyers, if they are going to be difficult from the first phone call, let someone else deal with them.  With gas hovering at around $3 per gallon, who wants to waste time with miserable people that are likely to find fault with every home, since they found fault with you for having a life.  I love the layout that you used at the bottom of the blog allowing people to search for homes right on the blog.  Great idea.

Guess that "buyer" was just hungry for "pop tarts".  I'm with Adam, the clients you were spending time with will send referrals and make up, ten fold, for anything "pop tart buyer" would have bought.

in a time where buyers are hard to find, it always hurts to send one off into the sunset - especially due to their own crappy attitudes

another broker I worked with put her hours on her cell.. that she was in the office for clients from 8am to 8pm and any call after 8pm would be returned the next day

my mother taught me at an early age that you just don't butt your nose into someone's personal time like that.... there are hours that after which you do not call people and before which you're just going to tick them off! :)

Cyndee:

This post rates a 5 and should be a featured one. Thanks for exemplifying the type of client we should all avoid.

Looks like a fun time was had by all at the celebration! 

What a real jack A** (did I say that outloud) oops! 

OK it is SUNDAY morning... as you mentioned the lock boxes weren't even open yet (duh ,"Guess your STELLER agent you got there 'Mr Crotchity' forgot to tell you that! humm?", and this man clearly needed to be somewhere ELSE on Sunday morning beside looking at houses... LIKE CHURCH!!!!

This man is CLEARLY NOT A  STAR CLIENT, but this IS A 5 STAR POST!!!

Katrina

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